General troubleshooting and maintenance

If the hearing aid does not seem to be working properly or you are struggling to hear, please follow the steps below: 

• Try putting a new battery and ensure it is in correctly – with the sticker removed and the flat side of the battery facing towards you 
• Check that the tube is not blocked with wax – you may need to replace the tube or clean the wax out of the tube. If you have a thin tube, you can use a cleaning wire to remove the wax. Please check the ‘How to clean your hearing aid’ section of this webpage for further advice. 
• Check for moisture in the tubing which could be blocking the sound – Replace the tube or leave to dry overnight outside the black pouch. If you use an earmould and this is a frequent occurrence, you can either request a stay dry tube or purchase a hearing aid air puffer to blow air into the tube. 
• Check that the tubing is not twisted, squashed or split – If so, replace the tube 
• Ensure the volume control is at the correct volume 
• Ensure you are on the correct programme/setting – Turn the aid off and back on or try pressing the button 
• Check the microphones at the top of your hearing aids aren’t blocked – use the small black brush to brush away at the microphones to get rid of any debris or wax

If the hearing aid is whistling, squealing or buzzing, please check the following: 

• Check the earpiece is in your ear correctly 
• The microphones and tube are not blocked (check above for solutions) 
• Ensure your ears do not have excess wax – our audiologists can help advise.